Implementation of your projects
As a consulting and technology expertise firm dedicated to Cybersecurity, Synetis is able to operate IAM solutions already installed at customer sites. Moreover, we can ensure the follow-up of these platforms over time, whether on-site or as SaaS solutions.
Our teams can also take over a platform already operational following an Audit Phase… this can be followed by a Platform-Upgrade phase.
Once the service has been opened to users, the MRO (Maintenance Repair & Overhaul) Phase is essential to guarantee the desired level of services over time.
This involves taking charge of corrective and preventive maintenance, ensuring the smooth day-to-day running of the service through regular checks, monitoring overall performance, and so on.
This may also include support and assistance activities, supplementing the customer’s internal teams (i.e; in-house employees) so as to be able to deliver the requisite level of expertise in the event of incidents or questions.
The level of support we provide can change with time. And we can train and upskill the customer’s internal teams so that they can become autonomous and be able to provide a sustainable service.
The iterative aspect of projects in the field of digital identity is to be taken into account and allows the extension of the perimeter through progressive maintenance in charge of processing change requests on the platform.
These can be minor evolutions supported through a continuous integration approach (Dev Ops) or more structuring evolutions corresponding to complementary phases / packages.
These different activities can be provided via a Third-party Application Management contract or vie a Services Center (shared or dedicated).
In the case of mission-critical services, we can deliver extended support for non-working hours and non-working days (24/7 support).